The Ministry of Municipality and Rural Affairs (MOMRA) in Saudi Arabia was established in 1975. MOMRA provisions municipal services, urban planning, the development of villages, and hamlets, as well as the preservation of public health. These are all executed by MOMRA’s 16 regional municipalities and 269 local municipalities.
MOMRA’s IT services had been provided in a distributed data center architecture. In this environment, MOMRA and its different municipalities across the Kingdom operated their own data centers providing different application and different digital services. This distributed data center architecture created multiple challenges for MOMRA, especially facing so much of problems in providing the digital services as a unified process across different municipalities across Saudi Kingdom, leading to inefficient fulfillment systems. Key challenges include service delays due to
➤ Complex and disparate variety of services involved in the approval process
➤ Inefficient storage of data in different legacy systems in the form Excels and Forms
➤ IT staff focused on solving IT issues rather than innovation
Solventek helped MOMRA digitally transformed to simplify its complex approval process for different service by
1.Integration of diverse Legacy Systems
2.Implementing Pega Case Management System that transformed it into a unified hub with user-friendly Approval Process
3.Designing the solution using Pega’s Layer Cake Architecture and utilizing out-of-the-box Pega capabilities to implement Pega Case Management process in order to track and expedite the process based on the urgency of the case
Our team’s expertise in Pegasystems implementation and business knowledge helped MOMRA deliver a next-generation MOMRA E-service applications that has helped the client overcome and bring together different legacy applications which is required as part of approval process of different services of MOMRA.
➤ 200% increase in approval process across different municipalities
➤ Re-allocation of 30% of IT budget to developing new IT service applications using Pega
➤ Agility to meet growing population and connected devices
➤ Support Smart City innovations by using Pega applications on different devices
Pega 8.x, Pega Robotics, Pega BIX, Salesforce Mashup, Oracle 19c, WebLogic 12.x, and VersionOne
