Client, Ministry of Justice (MOJ), of Saudi Arabia is legal body which looks to provide justice related and legal services to the 28 million citizens of Saudi Arabia through courts and centers spread out through the length and breadth of the country.
MOJ has been facing several operational and efficiency challenges related to working with other government agencies and departments, causing service delays in case disposal and timely rendition of justice. Some of the key challenges were:
1.Manual processing of cases
2.Lack of standardized processes
3.Inefficient fulfillment systems
4.Lack of unified system of records
5.Human error in case processing and disposal
6.Lack of case tracking and expediting mechanisms
Solventek’s expertise in Digital Transformation solutions led to the implementation of BPM/CRM low-code platform Pega and achieved the following outcomes:
1.100% digitization of all of the DOJ processes with data transparency
2.Solution includes Pega Case management capabilities
3.On-premise secure data storage and handling, with Pega’s seamless integration with other government agencies and departments like Taradi, Document Management system, etc.
4.Case Mangement capabilities using Pega’s Layer Cake Architecture help with tracking and expediting based on urgency of the case
Our team’s expertise in Pegasystems implementation and business knowledge helped us deliver a next-generation business application that has helped the client
➤Reduced service delays and data duplication
➤Cost optimization
➤Consistent case Approval experiences
➤Single primary fulfillment system to provide a unified experience to Saudi Ministry of Justice and achieve low turnaround time
➤Reduced technology costs supporting fulfillment
➤Seamless automation helped improve time to market (TTM)
➤End-to-end integration of systems to access data quickly
Pega 8.x, Pega Robotics, Pega BIX, Salesforce Mashup, Oracle 19c, WebLogic 12.x, and VersionOne